Spring Evening Rounds


Evening Rounds is a risk management PREMIER ACTIVITY. PLICO is pleased to offer our insured providers the opportunity to attend Premier Activities* throughout the year in 2023. In addition to complimentary AMA PRA Category 1 CME™ credit, Evening Rounds sessions cover a variety of topics and provide valuable information to decrease risk and improve the quality of patient care. Evening Rounds sessions are available in Tulsa and Oklahoma City in the first and second quarters of the year. Please see below for the current schedule. 

Diagnostic Errors: Contributing Factors and Risk Strategies
Shari Moore, RN, BSN
Vice-President, Risk Solutions, PLICO/a MedPro Group Berkshire Hathaway company
Diagnostic challenges and the threat of diagnostic error are recognized as significant causes of morbidity and mortality in health care delivery as well as leading causes of medical malpractice litigation. Although many diagnoses are easy to miss, difficult to make, or rely on judgment calls (and incomplete knowledge), research on diagnostic challenges over the last ten years has revealed contributing factors giving rise to the opportunity to implement actionable strategies to address the issue. Many physicians are surprised to learn that the diagnostic error rates reported in medical literature range from 3-30%. The fact that diagnostic error is often unappreciated and unrecognized is extremely troubling given its high correlation with poor patient outcomes and its dubious status as the chief cause of medical liability claims. Understanding how diagnostic errors occur and addressing root causes are key strategies to improving patient safety and reducing liability exposure.
Lunch and Registration: 11am-11:45am; Program: 11:45am-1:45pm
- March 22, Bethany Children's Health Center, Bethany, OK
The Impact of Soft Skills on the Prevention of Medical Malpractice
Graham Billingham, MD, FACEP, FAAEM
Chief Medical Officer, MedPro Group
Historically, there has been a lot of emphasis on the ‘hard skills’ necessary to prevent malpractice such as technical competence and knowledge. Patient satisfaction, patient engagement, and collaborative care have, in many ways, shifted the focus solely from clinicians’ knowledge and technical acumen to a broader range of desirable skills — including many soft skills. The number of soft skills is vast, and examples include empathy, humility, active listening, communication, teamwork, critical thinking, honesty, integrity, leadership, and respect. Emerging evidence also shows that enhancing soft skills can benefit physicians by cultivating better doctor–patient relationships, alleviating burnout, and reducing professional liability exposure. This presentation will focus on effective ways to communicate, build relationships, solve problems, and maintain professionalism, while improving patient safety and outcomes and reducing burnout and the risk of medical malpractice.
Dinner and Registration: 5pm-6pm; Program: 6pm-8pm
- May 1, Oklahoma State Medical Association, OKC, OK
- May 2, Tulsa County Medical Society, Tulsa, OK 
Breakfast and Registration: 8am-9am; Program: 9am-11am
- April 29, Tulsa County Medical Society, Tulsa, OK
*Insureds who successfully complete these programs may be eligible for a risk management premium credit at their next policy renewal. Premium credit eligibility is subject to policy type.