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Malpractice Risks in Communication Failures

Information is the currency of safe care, and communication is the vehicle by which that currency is transferred. Safe care hinges on the successful gathering and transfer of information among providers and between providers and their patients and families. Incorrect or absent information at crucial points in the diagnostic or treatment process can result in serious patient harm. In recent studies, communication continues to be a factor in a significant number of lawsuits against physicians and healthcare professionals. This session will highlight the impact of communication issues including which services are most vulnerable and where in the process of care the failures most often occur. Using real case studies this presentation sheds light on the who, what, when, and where of miscommunication (human and electronic) and identifies tangible solutions to tackling this complex problem.

WEDNESDAY, APRIL 20, 2022
Lunch: 11:00am-11:45am
Program: 11:45am-1:45pm
 
Bethany Children’s Health Center
6800 NW 39th Expressway
Oklahoma City, OK 73008

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